Frequently Asked Questions

You can book directly through our website, contact us via email, or speak with one of our travel consultants. Once your booking is confirmed, you will receive a confirmation email with all the details.

Yes, we specialize in tailor-made experiences. You can work with our team to design a tour that matches your preferences, schedule, and budget. Any of our featured holidays can be amended where required to better suit your needs. Please contact our team for assistance.

Inclusions vary by offer but typically cover return flights from the UK, accommodation, airport transfers and any specific inclusions that apply to the offer. Details of all inclusions will be clearly outlined in your itinerary.

Many of our holidays include a selection of excursions and activities as part of the package. Optional excursions may also be available at an additional cost, allowing you to enhance your experience based on your interests.

Yes - International and domestic flights are generally included unless stated otherwise. Flights will normally be based on economy seats, but upgrades can be purchased at a supplement.

Yes, amendments can be made subject to availability and supplier conditions. Please contact us as soon as possible if you need to make changes. Additional charges may apply depending on the nature and timing of the amendment.

Yes, we offer flexible payment plans on many of our tours. You can secure your booking with a deposit and pay the remaining balance in instalments before departure. Terms and conditions will apply.

Yes, in many cases you can pre-book meals, including special dietary options, either at the time of booking or prior to departure. Availability may vary depending on the destination and service providers. Airline meals can be requested but can not be guaranteed.

Baggage allowance depends on your airline and ticket type if flights are included. We will provide full details of your baggage allowance once your booking is confirmed, and we recommend checking in advance to avoid additional fees.

If you miss your flight, please contact us or the airline immediately. Assistance will depend on your ticket conditions and travel insurance coverage. We strongly recommend having travel insurance to cover such situations.

Yes, where applicable, our flight-inclusive packages are protected under the ATOL scheme, providing financial protection and peace of mind. You will receive an ATOL certificate after booking where this applies.

Yes, we strongly recommend that all travellers purchase comprehensive travel insurance to cover unexpected events such as cancellations, medical emergencies, or lost luggage.

Cancellation policies vary depending on the tour and suppliers involved. Details will be provided at the time of booking, including any applicable fees or refund conditions.

Many of our tours are family-friendly. We can recommend specific itineraries and accommodations that cater to children and multi-generational groups.

Visa requirements depend on your nationality and destination. We advise checking with the relevant embassy or consulate and can provide guidance if needed.

Most of our tours include experienced local guides who provide insights, assistance, and ensure a smooth travel experience.

Group sizes vary but we aim to keep them small to ensure a more personalized and enjoyable experience.

We provide 24/7 support during your trip. In case of emergencies, our local partners and team are available to assist you immediately.

Some tours include meals, such as breakfast or select lunches and dinners. Details are specified in each itinerary.

We recommend booking as early as possible, especially for peak travel seasons, to ensure availability and secure the best options.